Is your Business Customer Service Ready?
Ontario aims to be more accessible by the year 2025 through the introduction of The Accessibility for Ontarians with Disabilities Act (AODA).
AODA develops standards aimed to help organizations identify and remove barriers to improve accessibility for people with disabilities in 5 areas of daily life: Customer service, Information and communications, Transportation, Employment, and Design of public spaces.
The Customer Service Standard is directed to provide accessible customer service and outlines the best methods for assisting individuals with disabilities. This includes matters such as: accessible customer service policies; practices and procedures; service animals; support persons; customer feedback; and staff training.
The Customer Service Standard applies to all organizations (public, private and not-for-profit) that provide goods or services either directly to the public or to other organizations that have one or more employees in Ontario.
To read more about the Accessibility Standards for customer service, click here.